Return and Refund Policy

 

Return & Refund Policy

We want you to love every item you purchase from Aura Living. If something isn’t right, we’re here to help.

30-Day Return Window

You can request a return within 30 days of receiving your order. Items must be:

• Unused and in original condition

• In the original packaging

• Accompanied by proof of purchase (order number or receipt)

How to Request a Return

To start a return, please contact our support team at auraliving3012@gmail.com with:

• Your order number

• The item you’d like to return

• The reason for the return (optional but helpful)

We’ll respond within 1–2 business days with instructions.

Return Shipping

• Return shipping costs are the responsibility of the customer (unless the item is damaged or incorrect).

• We recommend using a trackable shipping service for your return.

Refunds

Once we receive and inspect your returned item, we’ll notify you and process your refund to your original payment method within 5–10 business days.

Non-Returnable Items

Certain items may be non-returnable for hygiene or safety reasons (e.g., personal care items, opened electronics). These will be clearly marked on the product page.

Damaged or Incorrect Orders

If your item arrived damaged, defective, or you received the wrong product, contact us within 48 hours of delivery. We’ll make it right — either with a **replacement or full refund.